Privacy Policy

1. Who we are

This privacy policy explains how RUBI MARKETING AGENCY LIMITED collects, uses and protects personal information when you use our website, contact us, apply to work with us or become a client.

RUBI MARKETING AGENCY LIMITED is a company registered in England and Wales under company number 14708194. Our registered office is 9 Corbets Tey Road, Upminster, United Kingdom, RM14 2AP. Our website is www.rubi.agency. You can contact us at info@rubi.agency.



2. What personal information we collect


  • Your name, email address, phone number, business name and any message you send through our contact forms.

  • Information you give us during phone calls, email conversations, meetings and project enquiries.

  • Careers and freelance application details, including role, portfolio links, CVs, examples of work and availability.

  • Technical information such as IP address, device type, browser type, pages visited, referral source and how you use our website.

  • Marketing and analytics data collected through tools such as Google Analytics 4, Google Tag Manager, Meta Pixel, Google Ads Conversion Tracking, Microsoft Clarity and LinkedIn Insight Tag.

  • Client project information, including documents, brand materials, website access details, marketing assets and content supplied to us for the purpose of delivering our services.



3. How we use your information

  • To respond to enquiries and provide information about our services.

  • To prepare proposals, manage projects and deliver agreed work.

  • To process careers and freelance applications.

  • To manage client relationships, project communication, billing and support.

  • To improve our website, services, content, advertising and user experience.

  • To measure the performance of our marketing activity.

  • To comply with legal, accounting and business obligations.

  • To protect our website, systems, business and clients from misuse or security issues.



4. Our lawful bases

We only use personal information where we have a lawful basis under UK data protection law. Depending on the situation, we may rely on consent, contract, legitimate interests, legal obligation or steps taken before entering into a contract.

  • Consent may apply where you accept non essential cookies or choose to receive marketing communications.

  • Contract may apply where we need your information to provide services or manage a project.

  • Legitimate interests may apply where we respond to enquiries, improve our website, run business to business marketing, protect our systems or manage client relationships.

  • Legal obligation may apply where we need to keep accounting, tax or company records.



5. Cookies, analytics and tracking

We use cookies and similar technologies to keep our website working, understand how people use it and measure advertising performance. Some cookies are necessary. Others, such as analytics and marketing cookies, should only be used where consent is given through our cookie controls.

6. Third party services we use

We may use trusted third party platforms to run our website, manage communication, analyse traffic, measure ads and deliver services. These may include Framer, Cloudflare, Google Workspace, Google Analytics 4, Google Tag Manager, Meta Pixel, Google Ads Conversion Tracking, Microsoft Clarity and LinkedIn Insight Tag.

7. Sharing your information

We do not sell personal information. We may share information with trusted service providers where needed to run our business, deliver our services, manage analytics, process communications, protect our systems or comply with the law.



8. International transfers



Some of the tools we use may process data outside the United Kingdom. Where this happens, we expect appropriate safeguards to be in place, such as recognised contractual protections or other lawful transfer mechanisms.



9. How long we keep information

  • Enquiry information is normally kept for as long as needed to manage the enquiry and any later business relationship.

  • Client project records are kept for the duration of the project and for a reasonable period afterwards for support, legal, accounting and record keeping purposes.

  • Careers and freelance application information may be kept so we can consider you for suitable future opportunities, unless you ask us to delete it.

  • Analytics and cookie data is kept in line with the settings of the relevant platform and our cookie controls.

10. Your rights

You have rights under UK data protection law. These may include the right to access, correct, erase, restrict or object to the use of your personal information, and the right to withdraw consent where consent is the lawful basis.

11. Complaints

If you have concerns about how we use your information, please contact us first at info@rubi.agency. You also have the right to complain to the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/.

12. Updates to this policy

We may update this privacy policy from time to time. The latest version will be published on this page.